Welcome!

Boneyard Boulders is focused on growing a vibrant community that shares a passion for climbing and fitness.

Our goal at Boneyard Boulders is simple -- extraordinary customer service as we provide our customer's needs in the commercial climbing industry. We accomplish this by providing a safe, fun, supportive environment for all members and fellow employees.

Boneyard Boulders is seeking a Hospitality Staff member. As Hospitality Staff, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.

JOB RESPONSIBILITIES:

• Provide excellent service to members and visitors during the check in process

• Greet members and visitors upon arrival

• Guide new visitors to waiver station and ensure waiver is completed correctly prior to climbing

• Organize groups/parties and direct them to the appropriate meeting area

• Answer member or visitor questions or direct them to the appropriate staff member

• Proactively address visitor concerns or complaints

• Oversee retail area

• Assist customers in making selections that meet their needs

• Answer any questions regarding clothing, gear, or equipment

• Run point of sale system

• Lead facility orientations; oversee climbing areas

• Explain the climbing modalities (bouldering) and the training needed to participate in each modality

• Ensure proper, safe technique as climbers boulder 

• Complete all incident reports as necessary

• Communicate and enforce facility and climbing wall policies

• Pitch in when needed with other tasks that keep the facility operating smoothly

• Includes daily and weekly cleaning and facility maintenance tasks

• Regular and predictable attendance

• Other duties as assigned

JOB DETAILS:

• Part-time, hourly position

• Opportunities to work other shifts,  group events, and administer private lessons at a higher rate of pay.

• Free membership for yourself and one other person, pro deals and discounts

KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional communication and creative problem-solving skills

• Friendly demeanor, positive attitude and adaptability to various personality types

• Flexible working style and ability to multi-task, set priorities and manage time effectively

• Enthusiasm for sharing knowledge and love of climbing and fitness

• Demonstrated knowledge of climbing equipment and proper belay technique

• Familiarity with Microsoft Office based systems, as well as strong computer skills

EDUCATION AND/OR EXPERIENCE:

• Minimum 2 years of customer service experience, preferably in the fitness or recreation industry

• High school diploma/general education degree (GED) preferred

PHYSICAL REQUIREMENTS:

• Frequently required to stand, walk, talk, and hear

• Must be able to lift up to 50 pounds, push, pull, climb and reach and perform repetitive motions

• May be required to stoop, kneel, crouch and crawl

• Must have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception

• Hazards include, but are not limited to slipping, tripping, and falling

WORK ENVIRONMENT:

• Predominantly in a climate controlled indoor environment

• Noise level ranges from moderate to loud

• Employee must be able to concentrate through distraction and communicate effectively

EEO STATEMENT:
Boneyard Boulders is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. Boneyard Boulders does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. Boneyard Boulders prohibits harassment of any individual on any of the protected characteristics listed above.

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